Support & FAQ
Fill out and submit this form to notify our tech team that you need support on the Hub. We will get back to you with a solution as soon as possible. You are also welcome to give any feedback regarding your experience on the Hub so we can create a more user friendly and resourceful website.
Create a Hub Account
- Go to the home page on the Hub.
- Click Sign Up in the right corner.
- Fill out your personal info to create an account.
- Open the email sent to your inbox to verify your information.
- Activate your account.
- Log In to the Hub with your new username and password.
- Welcome to the Hub!
Become a Monthly Student
- Go to hub.prepareinternational.org.
- Click Join Now! on either the Home page or Courses page.
- Add the Monthly Student membership to your cart.
- Complete your purchase to Sign Up.
- After your purchase is confirmed, return to the Courses page in your profile.
- Now you will have access to all courses and course groups.
- Get started by clicking on the course you want to begin!
Complete a Course
- Go to your courses in the left sidebar menu on the Hub.
- Click the course you want to start.
- Join the course group and introduce yourself.
- Return to the course page.
- Download the course manual before starting the first lesson.
- Click ‘mark complete’ before moving on to the lesson quiz. You are required to do each section sequentially before moving on.
- Complete each lesson quiz in one sitting.
- Finish the video lessons and quizzes before moving on the the Final Reflection.
- Complete the Final Reflection in one sitting.
- Congrats on finishing the course!
- You can now download your certificate of completion and start a new course!